Frequently Asked Questions


Where do you ship from?
We ship from Toronto, Canada.

What countries do you ship to?
We ship worldwide.

What is your return and exchange policy?
Please see Returns and Exchanges.

What forms of payment do you accept?
We accept PayPal, Visa, MasterCard, and American Express. Our website is secured with an SSL certificate and all payments are processed through a secure gateway.

What currency are your prices listed in?
You can view prices in six different currencies. Please note that you will check out in Canadian Dollars at the same value of your chosen currency.

Do you offer discounts to makeup artists?
We are pleased to offer discounts to makeup artists. Please visit our Pro Makeup Artist Program page to learn more.

Are your lashes cruelty-free?
We couldn’t have it any other way! No mink animals are harmed. The mink fur is gently brushed off live animals and then fully sterilized.

How many times can I reuse My Lash Wish lashes?
You can reuse your lashes up to 25 times with proper care.

Can I apply mascara to the lashes?
You can apply mascara to the lashes, but note that it may reduce the amount of times you can reuse them.

How do I apply and remove My Lash Wish lashes?
Please see Lash Application, Removal and Care.

How do I care for My Lash Wish lashes?
Please see Lash Application, Removal and Care.

What is the best way to contact you?
Please contact us on our Get In Touch page. We promise to respond to all inquiries within 24-48 hours.